In almost every part of business, from products and processes to the human resources to the whole management team quality is always a major issue of concern. Obviously because quality affects the success or failure of any business.
If we talk of websites quality aspect cannot be left out. A poorly built website will hurt your business rather than promoting it. So it is essential that the webpage should have the WOW factor! There are some characteristics that should be embedded in your Website, if you want your visitors to stay glued to your Website.
Quality by all means can be described as the tool that ensures complete customer satisfaction and in turn the only way to measure customer satisfaction is quality.